Faqs

Obviously, we want the answer to that to me an emphatic yes.

But, we also know that people are looking for very different things when they are taking a break.

Hopefully, the website will give you a flavour of the property and what is on offer in and around Torquay.

From our perspective we think that Muntham is a great place for a relaxing break by the sea. Many guests comment that even when the place is full, it is remarkably tranquil and relaxing.

We've tried hard to make our accommodation as luxurious and individual as we can and have gone the extra mile in choosing fittings and furnishings. We're not fans of grey as you will see. 

We love our gardens and hope you will too. As with all keen gardeners, there's never enough time in the day to spend in them and the year to come will always be the best year. We would love you to spend a  little time in them.

So, the only other thing we can suggest is that you read the reviews of other guests. They really are the best judge of the property and we are always delighted to hear the good, the bad and sometimes the fairly eccentric......

Apart from our own booking system on our own website, we use a variety of booking platforms such as Booking.com, AirBnB, VRBO and Cottages.com. They each charge us commission of up to 20% for booking through their sites. Some add booking fees too.

So, we ensure that guests who book direct with us will always get the best rates.

Guests who book direct can also get early booking discounts or late availability discounts as well as additional discount as returning guests.

YES!!!

Our direct booking rates are always going to be at least 10% cheaper than if you book on a third party site (like Booking.com, Air BnB and VRBO).

In addition, our guests who book direct can get extra discounts for early booking or for late deals.

Returning guests can get all of those discounts PLUS an extra discount as a returning guest.

IT REALLY DOES PAY TO BOOK DIRECT.

When you make a booking you pay a  30% deposit and the balance is payable 30 days before arrival. After that the full amount is non cancellable.

At the point of booking, you can opt into Booking Protect Refund Protection from Xcover. This essentially protects any payments you make to us. There is a small charge based upon the value of the booking and number of guests and it will be shown to you during the booking process.

Booking Protect covers a whole host of events including illness, bereavement, car breakdown plus dozens of other things.

You can read more about XCover Booking Protect here.

Yes of course you can. Our booking software is as simple as it can be but we know sometimes people still prefer to pick up a phone and talk to someone.

When it comes to paying though we now will send  an email with a secure link to make payments. You can also pay by BACS via your online banking.

At the point of making a booking we take a non refundable 30% deposit. The balance is not due until 30 days before arrival.

Please consider taking out XCover Booking Protect at the point of booking. This refund protection product might cover your payments made to us should you need to cancel.

If your booking is for an arrival less than 30 days away then the full amount is payable at the point of booking.

If you go through the booking process you will have the opportunity to read through the full terms and conditions before you commit to book.

But if you would like to read them without entering the booking process. Click here for our terms.

The Town House is the semi detached house on the side of the main building housing our holiday apartments. It is effectively a self contained three bedroom property laid out over three floors. It has its own private terrace and garden. Guests can also add the hot tub as an extra. A charge does apply.

Yes, we did used to include it BUT now we want to offer more flexibility so we have cut the price of the Town House and so guests can book it for less if they don't want the hot tub. Or, if they do want it they can add it as an optional extra during the booking process. 

Guests who add the hot tub as an extra book the hot tub for the whole duration of their stay. It cannot be booked for individual days of a stay. 

We know that many of our visitors have long journeys down to Torquay and so we always try hard to get the accommodation ready for arrival. Our normal check in time is from 3pm. At the point of booking it is possible to opt in to a priority check in of up to 2 hours earlier. There is a small extra charge for this. 

We do ask that you let us have an estimated arrival time before arrival day and then update us on the day if this seems likely to be very different

Our last check ins are 10pm. We set this as a deadline in the interests of other guests who may well have settled for the night. We know emergencies can arise during a  long journey and in exceptional circumstances we can allow later arrivals BUT THIS IS REALLY FOR EMERGENCIES ONLY.

Our normal check out time is 10am. Our cleaners can have very busy days and so we ask for prompt departures. For guests who would like to leave a little later we can accommodate an 11am check out as an optional extra. This can be chosen at the point of booking. A small extra fee applies for this option.

We live on site and so often are here when guests arrive. So, guests just need to ring the main doorbell and we will answer the door.

We do sometimes make use of key boxes which are in the outer porch. We have three - Key Box A, Key Box B and Key Box C. If we intend to make use of them we will let guests know in advance which box the key is in and what the combination is to open the box.

Our car park can accommodate one vehicle for each apartment. We can accommodate two vehicles for the Town House.

Additional on road parking is available immediately outside the property. There are no restrictions or charges for using this. If guests have vistors during their stay with us we ask that they park in the road outside and not in the car park.

There are two EV charging points in the car park (charges apply).

The answer is yes, however for longer stays we recommend a one bedroom apartment rather than a studio. We love having canine guests. We do ask that pets are well behaved and socialised as guests are fully responsible for them and anything they might do. We do ask that they are NOT left unattended in the property.

We generally have a maximum of one adult animal per property BUT can change this on request in certain circumstances.

We do have a lot of guests who also come without pets and we make totally sure that our cleaning is so thorough that only the happy memories of our canine guests remain once they have departed for home.

For guests who really don't want to be in a property where animals may have been we also manage a number of pet free properties.

Yes.

You don't need to bring any of that. We don't supply beach towels so you may need to bring them if want to enjoy some time tanning on the golden English Riviera sands.

Yes, plus wifi and parking.

Although the cost of our gas and electrcity has rocketed, it's all still included in your rate. But please turn off any appliances and lights when you are going out from the accommodation.

Yes, we have two Electric Vehicle Charging Points available to guests. Charges do apply.

Access to the EV charging points is via an app.  The app we use is from Tap Electric. This app can be downloaded from the app store and we recommend guests do this and sort out all their payment preferences before they arrive as it saves a massive amount of time.

Guest will need to be logged onto our WIFI in order to use the app and therefore charge their vehicle.

It is possible to walk down to the harbour and town centre in fifteen to twenty minutes - it is an easy walk as it is down hill all the way. On the way back, it is possible to get a bus (to St Matthias's Church). Bus service is 22 - during the summer months this is joined by 122 which is the open top bus service.

Muntham is then just a five minute walk from the bus stop. BUT the walk back is really good for you -  a free CV workout!

Muntham is located a few hundred yards from the famous South West Coastal Path Walk and is less than a 10 minutes walk down to Anstey's Cove. Meadfoot Beach is a five minute drive away or a fifteen to twenty minute walk away.

Click here for more details about Torquay's beaches.

We have a recommended restaurant list that you can access by logging into your booking. In each apartment, we also have a paper copy of it in the guest information folder.

The optional extras are additional services or facilties that you can book during the online booking process. You can also add them at any time before you arrive by logging into your booking.

One of the treats of staying in a hotel is that when you return to the room in the afternoon you find your bed has been made and the room has been tidied. So, we're now offering the same service. Our daily housekeeping includes:

• Bed making
• Bathroom clean - towels changed on request.
• Kitchen clean
• Emptying bins and recycling
• Dusting
• Vacuuming

Guests who stay for more than seven nights get a complimentary mid stay clean which includes the above plus a bedding change.

We do make a small charge for the service and you can see how much it is during the booking process by ticking the housekeeping optional extra.